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Take back visibility and control of the solar system you own.
If your monitoring app is offline, was never configured properly or remains registered to an installer or previous homeowner, you may have no reliable way to see whether the system is generating.
Solar Support helps recover, transfer and configure access across many of the monitoring platforms used with solar inverters and batteries in Ireland. The exact process depends on the brand, account status and manufacturer rules.
Common Monitoring Problems
What We Can Help With
- Identifying the correct monitoring platform
- Checking inverter or data-logger communications
- Reconnect after broadband, router or password changes
- Creating or configuring an owner account
- Supporting transfer from an installer or previous owner
- Registering accessible equipment under the correct account
- Restoring app visibility where technically possible
- Explaining the main generation, import, export and battery readings
- Setting up appropriate alerts supported by the platform
Account Transfers Can Require Evidence
Manufacturers take account security seriously. A transfer may require serial numbers, photographs of equipment labels, proof of property ownership, permission from the current account holder or contact with the original installer. Solar Support can guide and support the process, but the manufacturer controls its own platform and final approval.
Wi-Fi Problems Versus Solar Faults
An offline app does not always mean the solar system has stopped generating. The inverter may continue to operate locally while its internet connection is down. Equally, a live app does not prove every part of the array is performing correctly. We separate communications issues from equipment and performance faults so the right problem is addressed.
Before You Contact Us
Frequently Asked Questions
Can you recover a forgotten password?
If the account belongs to you, the platform’s normal recovery process is the first step. Where the system is registered elsewhere or the account cannot be identified, a formal transfer or manufacturer support route may be needed.
Can you transfer monitoring from a previous homeowner?
Often yes, subject to the manufacturer’s process and suitable evidence or permission.
Can you take over an installer account?
We cannot simply take over another party’s account. We can help establish the correct owner access or support a plant transfer using the manufacturer’s authorised procedure.
Will changing broadband stop the solar panels working?
Usually it affects monitoring rather than generation, but the exact behaviour depends on the equipment. We can confirm whether the inverter is still operating and reconnect the communications where possible.